Where do you aim, deal or ideal? (subtitle: continuous customer-supplier alignment)
As we all know, projects are complex. That applies even more to ICT projects. The problem with complexity is that it creates unpredictability. We do not like unpredictability because both customer and supplier want to have a successful business case and need to know in advance whether the project is going to deliver within the boundaries as defined by the [...]
Optimizing change processes with Value Stream Mapping
Value Stream Mapping is useful for optimizing processes, but not usually applied to change processes itself. There is a hidden opportunity here because determining and discussing the change process VSM also helps optimizing the change process. It helps determining what the change is all about (the value that should be created) and helps determining what parts of the change process create value and what parts don’t.

