Where do you aim, deal or ideal? (subtitle: continuous customer-supplier alignment)
As we all know, projects are complex. That applies even more to ICT projects. The problem with complexity is that it creates unpredictability. We do not like unpredictability because both customer and supplier want to have a successful business case and need to know in advance whether the project is going to deliver within the boundaries as defined by the [...]
When to trust your gut…. and when not
IT is thought to be a rational world. A world of facts and logic, of analysis and methods. Yet in my experience IT is far from rational. We all believe we are rational people where in fact, in my opinion, we often are rationalizing our beliefs: ‘a process of constructing a logical justification for a belief, [...]

